RedBox Merchant Help | ريد بوكس مساعدة التاجر

About RedBox 5

• How to access your Redbox platform
• RedBox Points Locations around KSA
• Merchant Support Center
• Customer Support Center
• Redbox Lockers Sizes

Connect with Platforms 2

• RedBox Service Activation on "Salla"
• RedBox Service Activation on "Zid"

Merchant Account 5

• I Can't Access my Account
• Editing Merchant Account Information
• Adding New User to Merchant Account
• Redbox Service Introduction Content
• Update your Marketing Information

Shipments Preparation 5

• Print Shipping Label
• Print Multiple Shipping Lables
• Create Shipment Manually
• Request Packaging Material
• Shipment not Appearing in RedBox Account

Shipments Handover 2

• Request Courier to Pick up Shipments from Merchant
• Merchant Handover Shipments through Smart Lockers

Shipments Delivery 3

• Additional Cost for Excess Weight and Size
• Delivery Time
• Delivery Type

Self Drop-off service 2

• Merchant Self Drop-Off Service
• Merchant Self Drop-Off Service (Salla Prepaid labels)

Customer Pickup 5

• How can Customer Select Pickup Point through SMS
• Resend "Choose Pickup Point" SMS to Customer
• Customer didn't Receive Deposit Message
• Customer has Issue on Collecting Shipment
• My RedBox App

Monitor Shipments 4

• Customers Tracking their Shipments
• Shipment Statuses
• Merchant Weekly Report
• Compensate Merchant for Shipment Damage or Loss

Edit Shipments Details 4

• Edit Shipment Information
• Change Selected Pickup Point for Customer
• Change COD Amount for Specific Shipment
• Hide Shipment Items

Extending Storage Days 4

• Extend Automatically
• Extend Manually
• Extend by the Customer
• Postpone Shipment Deposit

Returns 3

• Shipment Cancellation
• Create Return for Shipment Received from RedBox
• Create Return for Shipment Not Received from RedBox

Cash On Delivery [COD] 4

• How to Check COD Transfers
• When will I receive the COD transfers?
• COD Payment Not Received
• How to update Account Information

Billings 3

• Bills Details
• Pay due Bills
• Buy RedBox Credits

Services & Offers 4

• Self-Deposit Offer
• RedBox Credits Offers
• 8 SAR Shipping Cost
• 9 SAR Shipping Cost