RedBox Merchant Help | ريد بوكس مساعدة التاجر
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About RedBox
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Connect with Platforms
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Merchant Account
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Shipments Preparation
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Shipments Handover
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Shipments Delivery
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Self Drop-off service
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Customer Pickup
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Monitor Shipments
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Edit Shipments Details
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Extending Storage Days
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Returns
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Cash On Delivery [COD]
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Billings
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Services & Offers
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Business Knowledge Base (FAQs)
General
14
What is RedBox? What services does RedBox offer?
How can I create a manual shipment?
Can I hide shipment items?
RedBox Locker Sizes
Is there any additional cost for extra weight?
View all 14
Shipment Tracking
7
How can I or my customer know the status of a shipment?
What does each Status mean?
What are RedBox delivery SLAs?
How can I raise a compensation ticket in case of Damaged or Lost shipment?
What’s the compensation limit for approved claims?
View all 7
Packing Materials
1
How can I purchase packing material?
Shipping Labels (AWB)
3
How can I print a shipping label?
How can I print multiple shipping labels at once?
Can I use the same shipping label for multi-pieces shipment?
Self Drop-off
6
What is self drop-off service and the benefits?
How do I Self drop-off a shipment?
How can I get the self drop-off code?
When will the driver pick up the shipments from the locker?
Can I use counter for self drop-off?
View all 6
Drivers and Pick up
1
How can I request a shipment to be picked up by RedBox drivers?
Cancellations
1
How can I cancel a shipment?
Returns Of Shipments
3
How can I create a return shipment?
When will the return shipment be delivered to me?
Can I create a return shipment that was delivered from another shipping company?
Invoicing
2
How can I pay my due bills?
How can I view my due bills?
Cash on Delivery (COD)
2
How to access or track the COD transfers?
When will I receive my COD amount?
Prepaid Packages
1
How can I buy Prepaid packages?
RedBox Now (Locker to Door Delivery)
2
Does RedBox offer Home Delivery?
What is Home Delivery (RedBox Now)?