RedBox Merchant Help | ريد بوكس مساعدة التاجر

About RedBox 0

Connect with Platforms 0

Merchant Account 0

Shipments Preparation 0

Shipments Handover 0

Shipments Delivery 0

Self Drop-off service 0

Customer Pickup 0

Monitor Shipments 0

Edit Shipments Details 0

Extending Storage Days 0

Returns 0

Cash On Delivery [COD] 0

Billings 0

Services & Offers 0

General 14

• What is RedBox? What services does RedBox offer?
• How can I create a manual shipment?
• Can I hide shipment items?
• RedBox Locker Sizes
• Is there any additional cost for extra weight?

View all 14

Shipment Tracking 7

• How can I or my customer know the status of a shipment?
• What does each Status mean?
• What are RedBox delivery SLAs?
• How can I raise a compensation ticket in case of Damaged or Lost shipment?
• What’s the compensation limit for approved claims?

View all 7

Packing Materials 1

• How can I purchase packing material?

Shipping Labels (AWB) 3

• How can I print a shipping label?
• How can I print multiple shipping labels at once?
• Can I use the same shipping label for multi-pieces shipment?

Self Drop-off 6

• What is self drop-off service and the benefits?
• How do I Self drop-off a shipment?
• How can I get the self drop-off code?
• When will the driver pick up the shipments from the locker?
• Can I use counter for self drop-off?

View all 6

Drivers and Pick up 1

• How can I request a shipment to be picked up by RedBox drivers?

Cancellations 1

• How can I cancel a shipment?

Returns Of Shipments 3

• How can I create a return shipment?
• When will the return shipment be delivered to me?
• Can I create a return shipment that was delivered from another shipping company?

Invoicing 2

• How can I pay my due bills?
• How can I view my due bills?

Cash on Delivery (COD) 2

• How to access or track the COD transfers?
• When will I receive my COD amount?

Prepaid Packages 1

• How can I buy Prepaid packages?

RedBox Now (Locker to Door Delivery) 2

• Does RedBox offer Home Delivery?
• What is Home Delivery (RedBox Now)?