General
RedBox offers smart shipment lockers & counter services across the Kingdom of Saudi Arabia. Customers can easily receive and return shipments through ou...
Wed, 15 Oct, 2025 at 4:22 PM
To create a shipment, please follow these steps: Go to the RedBox Portal. Click on “Shipments” from the side menu. On the top-right corner, click “...
Wed, 15 Oct, 2025 at 4:24 PM
Yes, it's possible to hide your customer's shipment item details. Simply log in to your RedBox Portal, go to Store Settings, and adjust the visi...
Wed, 15 Oct, 2025 at 4:30 PM
Large: 50 x 43 x 35 cm Medium: 50 x 43 x 23 cm Small: 50 x 43 x 11 cm
Wed, 15 Oct, 2025 at 4:30 PM
The standard shipment weight is up to 10 kg. For any additional weight, a fee of SAR 1 per extra kg will apply.
Wed, 15 Oct, 2025 at 4:30 PM
There is an additional charge of 5.99 SAR for oversized shipments that are more than 40 x 40 x 40 cm.
Wed, 15 Oct, 2025 at 4:31 PM
RedBox Points are located in vital sites that people visit daily, such as supermarkets, gas stations, pharmacies, retail stores, and malls. This makes acces...
Wed, 15 Oct, 2025 at 4:31 PM
RedBox provides unrefrigerated dry transport service and therefore it is forbidden to ship fresh foods and materials that are affected by heat. Ensure t...
Wed, 15 Oct, 2025 at 4:31 PM
To update your customer’s details, go to the specific shipment in your RedBox account. Click on the pen icon labeled “Edit Information Details”. From there,...
Wed, 15 Oct, 2025 at 4:31 PM
If the shipment is deposited in a RedBox locker, it will stay for 48 hours from depositing it.
Wed, 15 Oct, 2025 at 4:31 PM