The maximum compensation that can be approved for a shipment is 375 SAR.


For items eligible for replacement—such as SIM cards, recharge cards, gift cards, certificates, and documents—compensation is limited to 50 SAR only.


RedBox can't assume responsibility or provide compensation for loss, damage or delays under the following circumstances:


  1. Official or Unforeseen Issues: Loss, damage, or delays caused by customs, government authorities, or circumstances entirely beyond our control (e.g., natural disasters, war).
  2. Incorrect Recipient Details: Delays, damage, or loss resulting from the sender providing incorrect or incomplete recipient information. In these cases, the sender will be charged the full shipping costs.
  3. Sender Error/Negligence: Issues arising from the sender's negligence, such as poor or inadequate packaging or the failure to use necessary protective labeling (e.g., for fragile items).
  4. Inherent Product Nature: Damage or deterioration that occurs naturally due to the shipment's inherent nature (self-deterioration).
  5. Force Majeure: Damage to the shipment or related documents caused by Force Majeure events (unavoidable accidents or acts of God).
  6. Extended Storage: Shipments held in RedBox warehouses for more than 90 days. These items will be liquidated or confiscated according to postal regulations.
  7. Failure to Collect: Failure to collect the shipment within the specified storage period or the expiry of the storage duration for perishable items.