Shipment Tracking
To track a shipment, below are the steps: For Merchants (via RedBox Portal): Log in to your RedBox portal. Click on Shipments. Search for the specif...
Wed, 15 Oct, 2025 at 4:33 PM
To understand what each shipment status means: Log in to your RedBox portal. Click on Shipments. Look for the 'i' (information) button next...
Wed, 15 Oct, 2025 at 4:33 PM
To check the delivery SLA for your shipments, please follow these steps: Log in to your RedBox Portal. Go to the Help Center. Click on "Essent...
Wed, 15 Oct, 2025 at 4:34 PM
To request compensation for a damaged or lost shipment, follow these simple steps: Log in to your RedBox portal. Click on Help Center. Under Suppor...
Wed, 15 Oct, 2025 at 4:34 PM
The maximum compensation that can be approved for a shipment is 375 SAR. For items eligible for replacement—such as SIM cards, recharge cards, gift card...
Wed, 15 Oct, 2025 at 4:34 PM
If the shipment is in-transit, customer can postpone the shipment deposit by following below steps: Open the My RedBox app. Go to Shipment tracking. ...
Wed, 15 Oct, 2025 at 4:34 PM
The customers can request a re-deposit service directly from the My RedBox app and pay the fees for availing the service. This re-deposit option is only...
Wed, 15 Oct, 2025 at 4:35 PM