If the shipment is in-transit, customer can postpone the shipment deposit by following below steps:
Open the My RedBox app.
Go to Shipment tracking.
Select the specific shipment.
Click on the "Hold" option.
Choose the number of days to postpone and confirm.
Please note, the maximum hold period is 20 days.
If the shipment has been deposited, there are two options to extend the collection period:
Customer Self-Service: The customer can extend the collection time directly from their tracking link or via the My RedBox app once the shipment has been deposited.
Extend by Business: You can also extend the collection time on customer's behalf from your RedBox portal.
Note:
For a specific shipment, go to that shipment's page, click "Extend" at the bottom, select the number of days, and confirm.
To automatically extend all future shipments, go to Store Settings, then Business Details, click "Edit", select the desired number of days under "Auto Extension days", and submit your changes.