To initiate a return, please follow these steps:
Initiate a return for a RedBox delivered shipment:
From Salla & Zid:
Go to Salla/Zid Dashboard.
Click on the Order.
Issue a return Shipment.
From RedBox Business Portal:
Go to the specific shipment from your RedBox portal.
Scroll to the bottom and click on “Create Return”, then confirm the request.
Initiate a new return (shipment was not delivered by RedBox):
From RedBox Business Portal:
Go to the Shipments page.
Click on “Create Return” on the top right corner.
Fill in the necessary details and submit.
A new return shipment will be created with status "R-waiting", which means we are waiting for the customer to drop off the shipment at a RedBox Locker.
Important Notes for your Customer:
An SMS will be sent to your customer with the return drop-off code.
The customer should clearly write the return code on the shipment package. Shipment label is not required for return.
The customer must deposit the shipment at a RedBox Locker by selecting “Send Now or Return” and following the on-screen steps.
Please ensure the shipment is not handed over to staff at any RedBox counter.
Return Process Flow:
Once the customer completes the drop-off, the shipment status will change to "R-deposited".
A RedBox driver will collect it from the locker, and the status will change to "In-Transit-R".
Depending on the original shipment delivery method, below are the cases:
Case 1: If original shipment was Self Dropped-Off,
The return shipment will be deposited in the same locker.
A Whatsapp and email will be sent to the merchant.
The merchant can collect the returned shipment using the self drop-off code.
Case 2: If the original shipment was collected by a Driver from your warehouse, the returned shipment will be delivered back to the merchant warehouse by a RedBox driver.
Finally, the shipment status will be updated to "Returned".