Compensation Policy:
- All claims for damaged shipments must be submitted within a maximum period of (24) hours from the date of receiving the shipment, and failure to comply with this period forfeits the right to claim compensation for loss or damage.
- Investigation period is 3 to 7 days.
- Our policy is not to compensate in the case of products that are inherently subject to damage and the sender is not keen on tight packaging or placing a Warning Label.
- The maximum compensation amount is SAR 375, for the damaged or lost items only without the shipping charges.
- Compensation is made for the sender, not the recipient.
- Compensation for "Merchants" will be as credits added to his account, or deduct the compensation amount from invoices, if any.
- For products that are eligible for replacement (such as mobile and internet SIM cards, different recharge cards, gift cards, certificates and documents), compensation is limited to 50 riyals only.
Note:
- If more than one shipment is damaged or missing, please repeat filling out the form for each shipment.
- The investigation result can be followed up with the merchant support team via WhatsApp: 920033013
To report any damage or loss, please follow the method: