Compensation Policy:
- Requests must be submitted by the sender (Merchants) (Not receiver).
- Compensation is made for the sender, not the recipient.
- The Maximum compensation amount is 375 SAR for damaged or lost products only.
- All claims must be submitted within a maximum period of (2) days from the date of receiving the shipment, and failure to comply with this period forfeits the right to claim compensation for loss or damage.
- Investigation period takes 3 to 7 days, and if compensation is approved, it will take an additional 3 to 5 days to process.
- Our policy is not to compensate in the case of products that are inherently subject to damage.
Compensation will not be provided if the packaging is not secure.
A warning label must be placed on shipments that are fragile or perishable.
A separate shipping label must be placed for each shipment if you have multiple shipments.
- RedBox is not liable for prohibited items, delays due to customs, or events beyond our control.
- Sender may be required to provide proof of the parcel's value to complete the claim.
- Compensation for "Merchants" will be as credits added to his account, or deduct the compensation amount from invoices, if any.
- For products that are eligible for replacement (such as mobile and internet SIM cards, different recharge cards, gift cards, certificates and documents), compensation is limited to 50 riyals only.
- If compensation is a replacement shipment, the receiver must contact the sender (merchants) to arrange the replacement.
Note:
- If more than one shipment is damaged or missing, please repeat filling out the form for each shipment.
- The investigation result can be followed up with the merchant support team via WhatsApp: 920033013
To report any damage or loss, please follow the method: