RedBox Merchant Help | ريد بوكس مساعدة التاجر
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Knowledge base
To Make your Journey easier with RedBox...
About RedBox
5
How to access your Redbox platform
RedBox Points Locations around KSA
Merchant Support Center
Customer Support Center
Redbox Lockers Sizes
Connect with Platforms
2
RedBox Service Activation on "Salla"
RedBox Service Activation on "Zid"
Merchant Account
5
I Can't Access my Account
Editing Merchant Account Information
Adding New User to Merchant Account
Redbox Service Introduction Content
Update your Marketing Information
Shipments Preparation
5
Print Shipping Label
Print Multiple Shipping Lables
Create Shipment Manually
Request Packaging Material
Shipment not Appearing in RedBox Account
Shipments Handover
2
Request Courier to Pick up Shipments from Merchant
Merchant Handover Shipments through Smart Lockers
Shipments Delivery
3
Additional Cost for Excess Weight and Size
Delivery Time
Delivery Type
Self Drop-off service
2
Merchant Self Drop-Off Service
Merchant Self Drop-Off Service (Salla Prepaid labels)
Customer Pickup
5
How can Customer Select Pickup Point through SMS
Resend "Choose Pickup Point" SMS to Customer
Customer didn't Receive Deposit Message
Customer has Issue on Collecting Shipment
My RedBox App
Monitor Shipments
4
Customers Tracking their Shipments
Shipment Statuses
Merchant Weekly Report
Compensate Merchant for Shipment Damage or Loss
Edit Shipments Details
4
Edit Shipment Information
Change Selected Pickup Point for Customer
Change COD Amount for Specific Shipment
Hide Shipment Items
Extending Storage Days
4
Extend Automatically
Extend Manually
Extend by the Customer
Postpone Shipment Deposit
Returns
3
Shipment Cancellation
Create Return for Shipment Received from RedBox
Create Return for Shipment Not Received from RedBox
Cash On Delivery [COD]
4
How to Check COD Transfers
When will I receive the COD transfers?
COD Payment Not Received
How to update Account Information
Billings
3
Bills Details
Pay due Bills
Buy RedBox Credits
Services & Offers
2
Self-Deposit Offer
RedBox Credits Offers